Customer Care

 

 

CUSTOMER CARE

Here to help – Please feel free to contact us should you require personal advice about your creation. Contact here

 

JEWELLERY CERTIFICATE OF AUTHENTICITY

When acquiring a NADIA ZACHOU creation, you are provided with Certificates of Authenticity for your jewel. We encourage you to keep these certificates in a safe place.

 

CARE ADVICE FOR YOUR JEWEL – TAKING CARE OF YOUR JEWELLERY

Your jewel deserves the right care to preserve its beauty over time.

We offer a few simple care tips that will keep your creations looking beautiful and perfect.

Cosmetics: Put your jewellery on last, after creams, make-up or fragrances for the perfect finishing touch to your look.

Cleaning: Keep your jewellery gleaming by using a very soft brush dipped in soapy water, then carefully rinsing and drying with a soft cloth. Jewellery with pearls, emeralds or fabric, however, requires more careful care.

Storage: Your necklaces and bracelets will be ready to wear by storing them flat and separate from each other.

 

TAKING CARE OF PRECIOUS STONES

As they are natural stones, special attention is required to protect them from damage, scratching and thermal shocks:

  • Store them in a fabric-lined box away from other jewellery pieces,
  • avoid extreme heat and/or prolonged exposure,
  • avoid perfume, moisturising lotions and sun cream,
  • keep them away from water (hot/cold),
  • clean carefully with a dry, soft cloth.