GENERAL TERMS OF USE

 

1. General

www.nadiazachou.com constitutes the e-shop of the company with the corporate name of Stavros Tolias that is based at Ermi Sourlantzi 44, postal code 19400 , with TIN (Tax ID No): EL068777614 at the DOY Cholagrou Tax Office. email: info@nadiazachou.com (henceforth the “Company” or the “e-shop”).

We invite you to carefully read these terms prior to any visit, use of the www.nadiazachou.com creation of an Account, or transacting purchases over the e-shop and where you disagree with all or a part of the terms, we request that you abstain from the website and conducting purchases. Navigation on the www.nadiazachou.com, conducting purchases through the e-shop or any whatsoever other use of this website presupposes and constitutes your unreserved acceptance of all of these terms, which also constitute the contractual framework between us. We are entitled to vary all or a part of these terms time at any time. You need to be over 18 years in order to complete a transaction at the e-shop.

Our Company trades in precious gems and specialises in manufacturing jewellery. You can purchase jewellery through our e-shop in designs and materials we recommend or ask us to custom manufacture jewellery to your specifications, where it is feasible. Your orders are always completed upon ordering, since every piece of jewellery is handmade and has been uniquely crafted for you!

2. Registering on the e-shop and purchases as a guest

Should you desire, you can create an account and become a member of our e-shop, by entering your information on the registration form. You will also be asked to enter a secret password when creating the account, which you must keep safe and not communicate to third parties. You are more specifically fully and exclusively liable for safeguarding the secret password you have created and use for entering your account and must immediately inform us if you believe that the confidentiality of your password has been violated or there is a risk of the account being used by a third party without your permission. You are fully and exclusively liable for any transactions that are conducted through your account. The company is divested of any responsibility for losses that arise through the account’s use due to unauthorised access to or use of your account, where you have not duly informed the company on info@nadiazachou.com

We will inform you about the successful creation of your account, by sending a message to the email that you declared during your registration.

Instead of completing your details, you can connect via your Facebook account (Login with Facebook), by inserting your Facebook username and code. We moreover stress that the company does not have any control over Facebook services and your profile thereon and we are consequently not liable for any actions or omissions by Facebook, as a provider of social networking services.

We moreover stress that it is not necessary to create an account in order to make a purchase, since the capacity exists for purchasing as a guest (guest check out).

You guarantee that any information you communicate to us through your Account or in completing the purchaser as a guest is absolutely correct, true, accurate and updated and that you have legally disclosed it to us.

3. Ordering products

You may choose to order the jewellery of your choice from our e-shop and add it to the basket with your purchases. Members also receive a “wish-list” tool, as well as list of favourite products. You then proceed to the order completion stage by following the steps designated there (e.g. entering information, billing details, etc.). Before you submit your order you shall be asked to accept these General Terms of Use and Personal Data Protection Policy and conclude a purchase agreement by pressing the button to submit the order.

You will then receive a confirmation email wherein we inform you that the order has been received.

4. Prices and payment methods

The prices for the products and services listed on e-shop are in Euros and include the Value Added Tax (VAT). The company generally reserves the right to freely formulate the prices for its products and services and to vary these at any time by a simple notification posted on ……………………

You can only pay for products purchased through the e-shop via PayPal (in accordance with the terms of use and confidentiality policy of PayPal, etc.). In every case, the company reserves the right to alter the method for settling payments and supplement or modify the procedures.

5. Delivery arrangements

We deliver everywhere throughout Greece, as well as within and outside the EU through associates that specialise in courier services and international shipments. Specifically, the delivery of the products that you purchase through the e-shop shall be completed by the DHL Courier Company wherever this company makes deliveries. DHL more specifically does not deliver to the following countries: Russia, ……………………….For further details and any restrictions that apply see here …………………….,

It should be noted that the transportation cost is free, regardless of the destination. Our company furthermore insures its shipment, due to the valuable materials and the nature of our products. We incur the cost of the insurance coverage. You only incur any Customs Clearance costs (e.g. for deliveries in the USA).

The Company reserves the right to change the delivery policy of its products or the associated company at any time and without cost. The time limit for the delivery of the products depends upon the delivery address and the following shall more specifically apply: ……………………

The company cannot guarantee the due and timely delivery of its products to you for reasons of force majeure or chance events and general events that are outside the Company’s influence and control (e.g. strikes, weather conditions, etc.)

6. Right of withdrawal

Α) You may unjustifiably withdraw from this contract in the event where you are a consumer, namely a natural person who is acting for reasons that do not fall within your trading, business, industrial or free enterprise activities, by declaring this to the company within 14 days of acquiring the natural possession of the goods.

In order to exercise the right of withdrawal, you must notify the company with all reasonable means about your decision to withdraw from this contract within 14 days, by including a clear declaration of withdrawal. You can indicatively send us an email at ………………, whereby we shall also send a confirmation email that we have received this declaration, as well as in every other case where you notify us electronically that you are withdrawing from the remote contract. It is stressed than in order that the exercise of withdrawal may be lawful you must inform the company within 14 days and return the product at the latest within 14 days from notifying the exercise of the withdrawal, whilst you will incur the direct expenses for return.

You must return the product, where it is in its original condition and its packaging is not damaged, whilst also returning the product’s accompanying documents.

You must return the products in secure packaging, so that they are protected during their dispatch. Return is at your responsibility, since we are not liable for any losses or damages during transportation.

Β) In the event where you lawfully withdraw, we will refund the money that we have received from you without unjustified delay into the PayPal account you used during the payment of the purchase consideration. The company is not liable in the case of refunding all or a part of the consideration for any delay by the associated payment service provider in executing the relevant order that the company has duly issued. The company is entitled to delay the refund of the money until it has received the returned goods or until you provide us with proof that you have sent the goods, whichever occurs first.

7. Exceptions to the right of withdrawal

As a rule, our company trades in tailor-made products, for which the right of withdrawal does not apply.

You are specifically not entitled to withdraw where it relates to personalised products and specific orders (personalised jewellery that has been manufactured in accordance with the customer’s specifications or has been clearly personalised, further to a written agreement – order) or where the products have been modified in any manner further to your request.

You also cannot return a product where damages have been caused at your fault during opening. It is stressed that in order to determine the nature and characteristics of the products you have purchased you must handle and examine them in the same manner that you would do in a store and no more than that.

8. Faulty products

In the rare case where you receive a faulty product or it is deficient in the stated attributes, you have the rights that are provided by Law 2251/94 for protecting consumers and article 534 ff. pursuant to the Civil Code. Where you have informed us within the period provided under the law, you are requested to contact us on …………………. in order to arrange for the product’s rectification or replacement, if you desire, unless such an action is impossible or involves disproportionate expenses; to reduce the consideration; or to withdraw from the contract and request a refund of your money, unless it relates to an insignificant actual defect.

9. Jewellery care and maintenance

We recommend that you follow these basic guidelines for caring and maintaining your jewellery in order to maximise its shelf life:

Cosmetics: Wear your jewellery at the end, after applying creams, makeup or perfumes.

Cleaning: Keep your jewellery shiny, by using a very soft brush dipped in soapy water, then rinse carefully and dry with a soft cloth. Jewellery with pearls, emeralds or fabric however requires more careful care.

Storage: Place your necklaces and bracelets on a flat surface, separately from each another.

Caring for precious stones

Given that we are discussing natural stones, special care is required to protect them against damages, scratches and heat:

    • Store them in a box that is internally lined with fabric, away from other jewellery;

    • Avoid excessive heat and or extended exposure to heat sources;

    • Avoid perfumes, rehydrating lotions and sun screen cream;

    • Keep away from water (hot / cold);

    • Clean carefully with a soft and dry cloth.

10. Technical support

In the event where you are in Greece and where it is feasible, you can request the repair of jewellery that you have purchased from us. For further information (e.g. repair time, repair cost, etc.), please contact us on ……………….

11. Disclaimer of liability

Access to the website is carried out at your own responsibility, via your own resources and your selected companies and providers. The company is not liable in the event where the operations of the e-shop are suspended for any reason, where access to it becomes difficult and / or impossible, including the case of negligence, despite the security measures observed, where “viruses” or other harmful software is detected and transmitted to the user / visitor terminals, or where non-authorised third parties interfere in any manner with the content and operations of the e-shop. The company is also not liable in the case where access to the e-shop is suspended for reasons outside its control, as well as on force majeure grounds or the random occurrence of events.

The company disclaims all liability for any damages stemming from the use or navigation of the e-shop, namely consequential and direct damages or loss of profits, which include non-realised profits, loss of data, suspension of activities, defamation or loss of reputation or any other damages that may arise from using the website, its content or through the inability to use it, the inability to purchase or dispatch any product, regardless of whether these damages could have been foreseen or which arise within the context of the contract from the products displayed on the e-shop through delinquency or negligence. In any case moreover and where any damages are due to the company’s proven negligence, the latter is only liable to cover any liquidated damages incurred by the injured party that demonstrably stems from and is directly related to the prejudicial event, the act of negligence or its omission. In the case of negligence, any damages shall be restricted to the purchase consideration amount that you have remitted.

We are in any case entitled at any time, without cause and prior notice, to terminate, temporarily or permanently suspend the operation of the website or the e-shop.

In the event where there are hyperlinks on the e-shop that lead to other websites, the company does not guarantee the correctness, legality, completeness, timeliness, truthfulness, accuracy or quality of the content posted therein and bears no responsibility for it or any losses or damages that may be caused due to it or through its use. The company is similarly unable to control the processing of your personal data by those websites, in respect of which it does not bear any responsibility. You need to address the website administrator for any whatsoever issues relating to those websites.

12. Prohibitions and responsibility of the website user

It is not permitted to resell or commercially use, reproduce, create copies, copy, transmit, announce, circulate or to exploit the e-shop or its content in any other way, for professional or commercial purposes, to obstruct the website’s operation in any manner, to make any derivative use of the e-shop or its content, to receive or copy account information for the benefit of another merchant or to use any tools for extracting data. It is prohibited to transmit viruses, malware, and to also perform any action that may lead to non-acceptable infrastructure and burden it, and the website’s and e-shop’s operation.

You are in every case exclusively liable for any damages that may be caused to the company through the delinquent or improper use of the website itself or the products and services marketed thereon. You agree to indemnify, defend and release the company and its managers, executives, employees, consultants, representatives and associates from any and all third-party claims, liability, losses and/or costs (including but not restricted to legal consultant fees) that arise through or because of the website’s use by you or through your violation of these General Terms.

13. Intellectual property rights

The presentation and projection of the e-shop’s content shall not be implied as a transfer and/or assignment of use and/or right to use it. You may save, print and display the available content exclusively for personal use. The intellectual copyright for the software, as well as the website content, belongs to the Company or the legal beneficiaries and is protected by the current legislation on intellectual copyright. No licence or consent to use in any whatsoever manner is provided in respect of the commercials logos appearing on the e-shop or the logos belonging to the Company or the Company’s third party-associates.

14. Customer service

You can address any queries that you may have by sending an email to info@nadiazachou.com

15. Applicable law and jurisdiction

These terms are governed by and interpreted in accordance with the laws of Greece.

Upon accepting these General Terms you agree to be subjected to the exclusive jurisdiction of the Courts in the city of Athens in Greece.

Furthermore, as a consumer you have the capacity for the electronic resolution of disputes under the Alternative Dispute Resolution (ADR) throughout the European Union under the ADR procedure via the single EU platform for the electronic resolution of disputes (HED Platform)  available on https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage

which provides consumers and suppliers with the capacity to submit any disputes stemming from internet purchases to a procedure for resolution over the internet. The ADR procedure is on the basis of the law not binding upon the parties, which may withdraw at any time. The certified agency for the purpose of Alternative Dispute Resolution (ADR) is: the European Consumer Centre Greece (ECC GREECE) – Consumer Advocate, 144 Alexandras Avenue, 11 471, Athens, TEL: +30 2106460862, +30 2106460814, FAX +30 2106460784, info@eccgreece.gr and URL https://www.eccgreece.gr/el/european-consumer-center-greece/

It is stressed that a necessary prerequisite for addressing the Alternative Dispute Resolution procedure is that the consumer has previously communicated the problem to us at the email info@nadiazachou.com, in order to find a solution.

16. Difference

– In the event where a term in the contract is deemed to be abusive or is cancelled, it shall not interfere with the other terms in the contract that shall continue to be in force and binding upon the parties. Where any whatsoever section of the General Terms of Use is deemed to be void, voidable or non-enforceable, the enforceability of any whatsoever other section of these terms shall not be affected and all the other terms shall remain fully in force. 

– Any delay by the parties in exercising all or a part of the rights that are derived from these terms shall not entail the weakening or waiver of those rights that can be exercised at any whatsoever time upon the beneficiary’s reasonable judgement.

Last update: 31st October 2019.